Seeking your personal challenge?

Implen is a privately held corporation that is a leading supplier for spectroscopy instruments and consumables for the non-destructive analysis of ultra-low volume samples. The company focuses on biological, chemical, and pharmaceutical laboratories in industry and research. Since 2003 Implen has a strong focus on the customer taking pride in providing quality products and a high level of customer service to achieve total customer satisfaction with more than 12,000 units installed worldwide and over 19,000 scientific publications available mentioning products from Implen.

To further grow the business we are looking for:

Customer Support and Marketing Coordinator (Westlake Village, CA)

We are seeking a highly motivated and organized individual to join our team as a Customer Support and Marketing Coordinator for a leading manufacturer of micro volume UV Vis spectrophotometers (NanoPhotometer). This role requires a dynamic individual who can provide exceptional tier 1 customer service, assist with marketing activities, and contribute to the smooth operations of our day-to-day activities. The ideal candidate will possess strong communication and organizational skills, and a proactive attitude, with the ability to multitask and meet deadlines in a fast-paced environment.

Assignment

• Tier 1 Customer Service Support: (30%)
  – Provide first-line customer support to clients, addressing product inquiries, troubleshooting issues, and
  providing technical assistance related to NanoPhotometer products.
  – Resolve customer issues and escalate complex problems to senior technical staff as needed.
  – Manage and track service requests and ensure timely follow-up for customer satisfaction.
  – Weekly reporting of service open cases status.
• Marketing and Campaign Support: (55%)
  – Collaborate with sales team and assist in the creation and management of marketing campaigns,
  including email newsletters, e-blasts, and social media promotions.
  – Use marketing platforms to tweak messaging for targeted audiences, ensuring campaigns align with
  company goals and customer needs.
  – Analyze campaign performance data and help adjust content and strategies as needed to maximize
  engagement and ROI.
• Social Media Management (10%)
  – Create, schedule, and manage social media posts across various platforms (e.g., LinkedIn, (X) Twitter,
  etc.) to enhance the company’s online presence.
  – Develop a strategy to increase followers on social media.
• Logistics & Shipments: (5%)
  – Handle outbound shipments, including packing and arranging deliveries with UPS or other shipping
  services.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or related field (preferred).
• Experience: 1-2 years of experience in customer service, marketing administration, or logistics.
• Experience with technical products or in a scientific field is a plus.
• Skills:
  – Strong communication and interpersonal skills.
  – Proficiency in using Microsoft office ( example excel, PowerPoint, word) and social media
  – Detail-oriented with excellent time management skills.
  – Business ownership for overseeing a project from start to end.
  – Analytical with a critical thinking approach
• Other Requirements:
  – Local candidates only Must be based within 25 miles from Westlake Village, CA

What we offer

We offer a challenging assignment with adequate payment in a non-bureaucratic work environment with plenty of room to realize individual ideas and career goals.

Interested? Please send us your resume and cover letter.

Implen, Inc.

Phone: (818) 748-6400
E-Mail: [email protected]
Internet: www.implen.com

Click here to download this job description

Seeking your personal challenge?

Implen is a privately held corporation that is a leading supplier for spectroscopy instruments and consumables for the non-destructive analysis of ultra-low volume samples. The company focuses on biological, chemical, and pharmaceutical laboratories in industry and research. Since 2003 Implen has a strong focus on the customer taking pride in providing quality products and a high level of customer service to achieve total customer satisfaction with more than 11,000 units installed worldwide and over 17,000 scientific publications available mentioning products from Implen.

To support our team in Westlake Village, CA we are looking for a

Content Marketing Specialist Lifesciences

Responsibilities

• Developing content for application notes, webinars and other Marketing activities
• Optimization and maintenance of all online content (Social media, Google Ads, etc.)
• Create application notes in collaboration with customers
• Plan, organize and execute webinars and on site presentations
• Plan, organize and execute email campaigns/mailings

Profile

• Associates or Bachelor’s Degree in Biology or Biochemistry (or equivalent major)
• Excellent communication and project management skills
• Lab Experience or Experience in the scientific instrumentation industry
• Sound computer skills (Microsoft Office products, Social Media platforms, etc.)
• Team player qualities
• Customer oriented thinking
• Local CANDIDATES only, must reside within 25 miles of Westlake Village, CA

What we offer

In addition to an exciting and diversified occupation in a fast-growing and innovative company with motivated team members and fantastic products, we offer you an attractive remuneration package as well as personal and professional development opportunities.

Interested? Please send us your resume or give us a call for further information on this exciting opportunity.

Implen, Inc.

Phone: (818) 748-6400

E-Mail: [email protected]

Internet: www.implen.com

Click here to download this job description

Seeking your personal challenge?

Implen is a privately held corporation that is a leading supplier for spectroscopy instruments and consumables for the non-destructive analysis of ultra-low volume samples. The company focuses on biological, chemical, and pharmaceutical laboratories in industry and research. Since 2003 Implen has a strong focus on the customer taking pride in providing quality products and a high level of customer service to achieve total customer satisfaction with more than 11,000 units installed worldwide and over 17,000 scientific publications available mentioning products from Implen.

To further grow the business we are looking for:

Product Sales Specialist

Responsibilities

• Significantly grow the business in Biotech, Bio Pharmaceuticals, Industrial, and Academic accounts in the assigned area
• Define action plans to meet / exceed sales objectives, provide
• Accurate forecasts and meet monthly sales targets
• Lead generation: perform web based demonstrations, systematically identify opportunities and follow up
• Provide sales support to distribution partners
• Travel up to 30% (conferences, local product presentations, etc.)

Profile

• Degree in Biochemistry, Chemistry, Biology or equivalent education (Associate, Bachelor, Master, PhD), College Grads are welcome to apply
• Systematic way of working
• Understanding of customer applications
• Excellent communication skills
• Social Media skills (LinkedIn, Twitter, YouTube, etc.)
• Computer skills (Microsoft Office products, etc.)
• Team player qualities
• Customer oriented thinking
• Local CANDIDATES only, must reside within 25 miles of Westlake Village, CA

What we offer

We offer a challenging assignment with adequate payment and benefits in a non-bureaucratic work environment with significant growth and plenty of room to realize individual ideas and career goals.

Interested? Please send us your resume and cover letter.

Implen, Inc.

Phone: (818) 748-6400
E-Mail: [email protected]
Internet: www.implen.com

Click here to download this job description

Seeking your personal challenge?

Implen is a privately held corporation that is a leading supplier for spectroscopy instruments and consumables for the non-destructive analysis of ultra-low volume samples. The company focuses on biological, chemical, and pharmaceutical laboratories in industry and research. Since 2003 Implen has a strong focus on the customer taking pride in providing quality products and a high level of customer service to achieve total customer satisfaction with more than 11,000 units installed worldwide and over 17,000 scientific publications available mentioning products from Implen.

To further grow the business we are looking for:

Product Sales Specialist

Responsibilities

• Significantly grow the business in Biotech, Bio Pharmaceuticals, Industrial, and Academic accounts in the assigned area
• Define action plans to meet / exceed sales objectives, provide
• Accurate forecasts and meet monthly sales targets
• Lead generation: perform web based demonstrations, systematically identify opportunities and follow up
• Provide sales support to distribution partners
• Travel up to 30% (conferences, local product presentations, etc.)

Profile

• Degree in Biochemistry, Chemistry, Biology or equivalent education (Associate, Bachelor, Master, PhD), College Grads are welcome to apply
• Systematic way of working
• Understanding of customer applications
• Excellent communication skills
• Social Media skills (LinkedIn, Twitter, YouTube, etc.)
• Computer skills (Microsoft Office products, etc.)
• Team player qualities
• Customer oriented thinking
• CANDIDATES with proximity to a major airport only

What we offer

We offer a challenging assignment with adequate payment and benefits in a non-bureaucratic work environment with significant growth and plenty of room to realize individual ideas and career goals.

Interested? Please send us your resume and cover letter.

Implen, Inc.

Phone: (818) 748-6400
E-Mail: [email protected]
Internet: www.implen.com

Click here to download this job description